Top Remote Customer Success Jobs in Chicago, IL
Seeking an experienced Senior Customer Experience Associate to act as an escalation and knowledge point for the support team. Responsibilities include guiding associates on policies and procedures, resolving escalated tickets, communicating with developers, and assisting with training initiatives. Must have 2-3+ years of customer experience roles, exceptional soft skills, and strong organizational abilities.
The Sr. Specifications Specialist at Chamberlain Group is responsible for identifying, recruiting, and managing specification projects, promoting additional door hardware specifications, and building relationships with architecture firms and clients. Requires 5+ years of sales/marketing experience in the construction industry and a Bachelor's Degree.
Seeking a Director of Customer Success Engineering with technical and customer-facing experience in the programmatic ecosystem to manage Solutions Architect and Support Engineering teams, drive revenue optimization, and represent the company to leading publishers.
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Responsible for underwriting risks in a book of business, determining acceptability of risks, pricing, preparing quotes, analyzing risks, and maintaining relationships with agencies and brokers.
As a Manager of Customer Success Management at ServiceNow, you will lead a team of Customer Success Managers to accelerate platform adoption and improve customer results. Responsibilities include improving technical health, deployment, and adoption activities for customers, coaching team members, and ensuring customer needs are met.
The Associate Customer Support Manager is responsible for delivering exceptional service to State & Local Government customers in the designated territory. This role involves managing customer relationships, contract renewals, proposals, accurate forecasting, compliance, and working towards targets and goals. The ACSM ensures customer satisfaction by overseeing the delivery of Motorola's Lifecycle Services products and addressing any issues that arise.
Entry-level Contract Specialist position at Cloudflare in either Austin, TX or San Francisco, CA. Responsibilities include managing contract lifecycles, reviewing contracts for risks, conducting negotiations, and providing legal support to internal teams. Ideal for those interested in pursuing a legal career. Requires a B.A. or B.S. degree and 1+ years of relevant experience.
Deliver program consulting services to Qualtrics customers to shape world-class CX programs. Interact with client stakeholders, understand business needs, and guide program development. Collaborate with teams to expand Qualtrics' footprint and drive growth.
The Customer Experience Associate is responsible for handling customer issues, training customers on platform use, and documenting incidents. They will work via chat, phone, and email to provide support and aim for customer satisfaction. Responsibilities include ticket handling, building trust with customers, de-escalating situations, and providing feedback for product improvements.
The Principal Customer Success Manager is responsible for ensuring overall client relationship health and satisfaction for key enterprise customers. They drive user adoption, provide thought leadership, resolve issues, and contribute to contract renewals and cross-sell/upsell opportunities. Key responsibilities include building strong relationships, driving customer adoption and retention, and serving as the voice of the customer for product enhancement. The role also involves staying current on industry trends, providing thought leadership, and achieving milestones in customer growth and satisfaction.
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