JOB DESCRIPTION
This role is HYBRID, on-site 3 days a week at our Northbrook or Chicago, IL office.
UL Solutions is focused on making the world a safer, more secure and sustainable place. As a professional services company, the company's success is based is the technical expertise of our 15,000 employees across 35+ countries. As such, hiring and onboarding in-demand talent is a key component to engagement and the employee experience.
The Talent Acquisition Operations & Solutions Lead will work proactively with the global recruiting teams, other HR COEs, and our IT partners to create and implement processes and systems that empower an extraordinary new hire and onboarding experience. In an effort to forge meaningful experiences for our employees, finding those opportunities that can be "uniquely UL", this position is calling for a creative and dedicated individual who will approach this role with a strong balance of continuous improvement, technical savvy, operational excellence, and innovative drive.
With thousands of hires happening annually, this role can create an impact felt across the entire global organization in the form of a seamless new hire and onboarding experience. This role will be based in either our Northbrook or Chicago offices and will manage a small global team.
Position Overview
Owning the operational elements of the recruitment process, with a focus on the new hire and onboarding experience, the Global Talent Acquisition Operations Leader will balance the strategic and creative elements of designing and launching the new hire/onboarding program, while remaining laser focused on delivering a customer-centric experience that creates a memorable "moment that matters" for our new colleagues. This is a newly created position to additional elements of the Talent Acquisition and new hire processes are to be scoped and may be added to the service delivery catalog of the team.
Key Role Responsibilities:

• Analyzing and documenting current and proposed Talent Acquisition processes to discover potential gaps and propose efficiencies and future process changes, with a focus on the new hire and onboarding period.
• Crafting and detailing scalable solutions to drive improvement and standardization within the recruitment and new hire processes across our global teams.
• Creation of an experience that leverages technology to scale but never loses the human element, ensuring candidates and employees feel cared for and supported.
• Handling relationships with vendors, including product updates, contract renewals, value analysis and business meeting reviews.
• Applying operational dashboards, controls, and reporting to independently audit, track, and drive optimal process adoption and performance.
• Development and management of the new hire and onboarding modules within ServiceNow, with integrations across various systems/vendors (Oracle HR, background checks, etc.)

QUALIFICATIONS
Leadership and ability to coach, develop and inspire a global team to go above and beyond.

• Deep experience in Talent Acquisition and/or HR Operations, ideally within a global company
• Strong TA/HR systems understanding.
• Ability to manage multiple priorities simultaneously, with an openness to refine and change course as needed.
• A balance between an operational mindset with a flair for the creative in designing and executing on programs and experiences that are globally consistent and compliant, while also being uniquely innovative and driving desired results and outcomes
• Acting as a continuous learner, role modeling that innovation never ceases and even a strong process has room for improvement.
• Customer-centricity infused in every interaction. A natural inclination to view work and its impact through the lens of the customer.
• A relentless eye for quality in the work of the team
• External awareness in staying ahead of advancements in market practices and technologies, with the ability to evaluate what is right for UL Solutions
• A global mindset, deriving energy from learning from colleagues from around the world.

What you'll experience working at UL:

• Mission: For UL, corporate and social responsibility isn't new. Making the world a safer, more secure and sustainable place has been our business model for the last 129 years and is deeply engrained in everything we do.
• People: Ask any UL employee what they love most about working here, and you'll almost always hear, "the people." Going beyond what is possible is the standard at UL. We're able to deliver the best because we employ the best.
• Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers' create. We're inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.
• Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.
• Total Rewards: All employees at UL are eligible for bonus compensation. UL offers a generous 401k matching structure of up to 5% of eligible pay. Additionally, we invest an additional 4% into your retirement saving fund after your first year of continuous employment. We provide Healthcare Reimbursement Accounts and Health Savings Accounts that UL contributes to twice per year! Depending on your role, you can work with your manager on flexible working arrangements. We also provide employees with paid time off including vacation, holiday, sick and volunteer time off.

Learn More:
Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.
Curious? To learn more about us and the work we do, visit UL.com.
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