Discover. A brighter future.
With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.
Come build your future, while being the reason millions of people find a brighter financial future with Discover.
Job Description:
At Discover, be part of a culture where diversity, teamwork, and collaboration reign. Join a company that is just as employee focused as it is on its customers and is consistently awarded for both. We're all about people, and our employees are why Discover is a great place to work. Be the reason we help millions of consumers build a brighter financial future and achieve yours along the way with a rewarding career.
The Business Technology Infrastructure Services Team is looking for a Senior Manager of Cloud Data Platform Operations & Security. This leader would be responsible for the technical development of engineering staff within the cloud data & analytics practice and supporting technologies (eg. AWS, GCP, and OpenShift).
The role is a hands-on, servant leader and subject matter expert, accountable for effectively skilling, tooling and allocating Chapter members to best support the needs of Product and Value Stream Engineering teams using Site Reliability Engineering (SRE) practices, along with a disciplined approach to professional development of Chapter engineers.
This role coaches the team to continuously improve their process and observability practices, enforce appropriate quality and user experiences, drive out waste and toil, and to foster a culture of continuous innovation and learning. The role also will effectively collaborate and negotiate with Product teams internal and external to Infrastructure Services on the delivery of new capabilities. Span of control is approximately 5-20 Chapter engineers and consultants.
Responsibilities

• Responsible for coaching and the organizational development of everyone on the team.
• Manages the operational and feature capability portfolios of all products based on team needs, stakeholder input, and enterprise strategy.
• Delivers the desired products when needed with the desired functional and non-functional characteristics based on business needs.

Technical Expertise

• Define how technical work should be done, selecting appropriate tools, defining technology, quality, experience and implementation standards and practices within own technical domain
• Develop own technical skills to attain Subject Matter Expertise in at least one technical implementation within own technical domain
• Ensure consistency of technical execution and knowledge across Products, sharing common practices and challenges within the engineering domain
• Engineer solutions for special projects as needed
• Internal Organization and engineering Leadership
• Develop own engineering Chapter into a highly technically competent, consistent, thoughtful and customer-centric team of technology experts
• Work with Product Owners and Value Stream Engineering leaders to efficiently and effectively allocate chapter resources to meet Product needs
• Foster a culture of excellence and continuous learning within the Chapter
• Establish and track to appropriate OKRs to ensure outcomes are met
• Building a Culture of Talent and Innovation
• Instill a sense of purpose, curiosity, and continuous learning with each Chapter member, motivating all to achieve their best
• Take ownership of the career and performance management process for the chapter, ensuring the collective's technical competency continues to consistently evolve to effectively support PO and VSA needs
• Attract, onboard and develop/retrain talent to achieve the strongest Chapter possible
• Utilize PO and VSA feedback and performance/satisfaction metrics to identify areas of continuous improvement within the Chapter
• Engage with internal and external communities of practice to share experiences, contribute knowledge, learn and advocate for the Discover Technology brand

Minimum Qualifications
At a minimum, here's what we need from you:

• Bachelor's Degree in Information Technology or related field
• 6+ years of experience in Information Technology, Infrastructure Engineering Systems, or related field
• In lieu of a degree, 8+ years of experience in Information Technology, Infrastructure Engineering Systems, or related field

Preferred Qualifications
If we had our say, we'd also look for:

• Demonstrated critical thinking and continuous learning skills
• Broad knowledge of cloud principles and tools, with experience building and managing a practice for supporting multiple infrastructure platforms
• Demonstrated history of delivering capabilities through use of IaC, CI/CD, automated testing, and other software engineering practices
• Experience managing and delivering shared service infrastructure or security technologies
• Execution Focused, Negotiation/Problem Solving Skills
• Excellent communication (oral and written), organizational, interpersonal skills, analytical and problem-solving abilities
• Strong ability to present ideas in business-friendly and user-friendly language
• Skilled at working within a team-oriented, collaborative environment

#LI-JJ1
Application Deadline:
The application window for this position is anticipated to close on Apr-17-2024. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.
Compensation:
The base pay for this position generally ranges between $103,000.00 to $174,200.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.
Benefits:
We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave
• Paid Time Off
• 401(k) Plan
• Medical, Dental, Vision, & Health Savings Account
• STD, Life, LTD and AD&D
• Recognition Program
• Education Assistance
• Commuter Benefits
• Family Support Programs
• Employee Stock Purchase Plan

Learn more at mydiscoverbenefits.com .
What are you waiting for? Apply today!
All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.
Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights & Pay Transparency Nondiscrimination Provision)
Discover complies with federal, state, and local laws applicable to qualified individuals with disabilities and is committed to providing reasonable accommodations. If you require a reasonable accommodation to search for a position, to complete an application, and/or to participate in an interview, please email [email protected] . Any information you provide regarding your accommodation needs will be kept confidential and will only be used to determine and provide necessary accommodation.