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The Senior Director, Global SRE Rapid Response is a highly visible and critical technical leader responsible for the strategy and operation of rapid response capabilities across the globe, leading a team of highly experienced SRE's to maximize reliability and availability for customers on the ServiceNow platform.
Organize and manage business operations for the global Sales function, focusing on clean and accurate reporting as deal complexity grows. Responsible for forecast and inventory projections, data cleanliness, and supporting creation of CRPO and forecast readouts. Execute operational aspects of the Global Forecast Operational Cadence and ensure consistency across GEO Reporting teams.
Design, develop, and maintain automated test scripts using Python and Golang, integrate test automation with CI/CD pipelines, collaborate with developers and product managers, analyze test results, participate in code reviews, stay up-to-date with software testing best practices.